Terms & Conditions

Please review our Terms and Conditions 

Terms & Conditions

(1) WINDSPEED/ LIVELOAD

By submitting a Payment you acknowledge that it is your responsibility to know the windspeed and live load specifications required by your city’s Building Department. Patio Kits Direct will customize your KIT accordingly, but it is your responsibility to inform your representative of these requirements. All Kits are manufactured for 110 mph winds/ 10 lb Snow Load (Exposure B), unless otherwise requested.

(2) RETURNS

All material is custom manufactured and made-to-order for each customer. Patio Kits Direct does not offer refunds or returns for ordered material. If you do not use all material purchased during your build, please dispose of material, Patio Kits Direct does not accept returns or refunds of unused material. If extenuating circumstances prevail, and are approved by management, any returns are subject to a 50% restocking fee of total amount charged. This requires return to the manufacturer at the expense of the purchaser. No returns to the manufacturer authorized after 10 days, only approved material authorized for 50% restocking per the manufacturer policy.

(3) DAMAGE/ MISSING PARTS

By submitting a Payment you acknowledge that you are solely responsible for assessing all material upon delivery, or pick up, for any damage or missing parts. If you are picking up your patio cover, material that is damaged should not leave the yard, and the manufacturer and Patio Kits Direct should be contacted immediately. Damage claimed after the material leaves the manufacturer, for pick ups, will not be eligible for compensation or re-manufacturing. Pick-ups must inspect material prior to leaving the manufacturer yard. For damage or missing material claims after delivery, Patio Kits Direct must be notified of any damage or missing parts WITHIN 5 DAYS of receipt of KIT. Missing or Damage material claims after 5 days will not be honored by the manufacturer and Patio Kits Direct will be unable to make a claim with manufacturer. Customer will be required to purchase replacement material at this time.

(4) INJURY/ STRUCTURAL DAMAGE/ INSTALLATION ISSUES

It is the responsibility of the homeowner and/or the contractor/ builder hired to construct the patio, to ensure that the cover is built according to provided building instructions and engineering requirements. Building instructions are a general guideline for standard structure erection. All details for the build can be found in the engineering packet upon request if kit abides by engineering restrictions. Custom orders outside the scope of engineering do not receive a custom building instructions. Patio Kits Direct is not liable for injury or property damage sustained during the build or after the build.  Please utilize our professional “live phone support” to ask any questions during your build to help ensure the structure is erected properly and according to requirements. We are happy to help!

(5) DELIVERY REQUIREMENTS

Delivery will be fulfilled for customers that purchased delivery price and reside in certain approved regions. Please note; a driver with a truck and trailer must be able to drive into your neighborhood. If the driver is unable, or feels unsafe about the delivery, they will hold your material at the transfer station for customer to arrange your own pickup .  

(6) CUSTOMER WILL CALL (PICK UP) REQUIREMENTS

It is the customer’s responsibility to arrive for pick ups with an appropriate vehicle for construction material transportation. This includes a truck with ladder rack, flat bed trailer, or box trailer. Inappropriate vehicles for transportation will be denied at the manufacturer location. Please do not arrive to manufacturer with any minors in or outside the vehicle. Customers must wear close-toed shoes. Customers that miss their scheduled pick up time will be charged a $300 fee from the manufacturer. It is the customer’s responsibility to inspect the order for damage or missing parts, once the order leaves the manufacturer location, customer claims all liability. Replacement parts needed after the order has left the manufacturer, will need to be purchased and picked up by customer per terms of pick up pricing.

(7) TIME COMPENSATION

Please DO NOT schedule your build until you have received your KIT and thoroughly inspected it. Please DO NOT schedule time off work to receive kit until you have confirmed the time of delivery. Patio Kits Direct is not liable for compensation for lost time due to late or rescheduled deliveries.

(8) HOLDS

The price quoted and paid by the customer, for the custom kit, is priced at the current aluminum prices charged by the manufacturer. Customer acknowledges that manufacturing will commence immediately after payment is made. Orders placed will not be authorized for a hold on manufacturing for more than 30 days. Should a customer require that the order be placed on hold for more than 30 days, the original payment will be refunded, and the customer can replace the order once ready, at the current retail price at that time.

(9) MATERIAL

Patio Kits Direct purchases wood-grained aluminum from two different manufacturers: Amerimax Building Products (manufacturer of Alumawood) and Duralum Products (manufacturer of Weatherwood). Patio Kits Direct’s software chooses which manufacturer to purchase from based on the material price, so that we can ensure to get our customers the best deal. The material is equivalent in quality, strength and longevity. If customer requires one or the other manufacturer, this will need to be relayed at the time of quoting with your sales representative. Patio Kits Direct does not offer refunds or returns for a requested change in manufacturer once the kit is produced.

(10) LEAD TIMES/ BACK ORDERS

Patio Kits Direct provides customers with expected lead times based on current average manufacturer production and delivery time. Should unexpected circumstances occur, such as a backorder on material at the Manufacturer, or a delay in delivery due to geographic area/weather, Patio Kits Direct will relay the information to the customer as soon as possible in order to provide updated expectations. Patio Kits Direct does not offer compensation for delays. Patio Kits Direct’s serviceable delivery areas include Southern California, 100 miles around Phoenix metro, 100 miles around Sacramento metro, and 100 miles around Las Vegas metro. If you are located outside of these areas and purchase your kit as a will-call pick up, please be advised longer lead times may occur.