Almost done with 14X24X9 foot patio. From the moment I walked in the Main office every thing went smooth. With in minutes my order was verified and sent to the warehouse to be made. In about a week I picked up ALL the materials. The next three days my wife and myself installed the patio. Everything went together with ease. Only problem was the instructions need to updated and all the bags of screws need to be labeled, other wise is was good experience with this company and I wall use them again.read more
Deena was extremely helpful and very knowledgeable on the service she provided, no questions went unanswered. We had been looking for months to make the purchase and Deena was recommended to us by a friend, so glad we decided to go with her. She was so patient with us, didn't try to hurry us up or get frustrated that we couldn't make up or minds on the colors or style. Our measurements were a bit off but she figured it out for us and it fit perfect. She kept me updated with emails and made sure we were satisfied with our purchase. Our patio is beautiful and exactly what we were looking for, Thank You so much! We'll definitely be back for our next project.read more
Katie was the most helpful. Our patio is beautiful and everything we wanted. We took months to make the purchase and Katie was patient with us and never pushy. If there was a question we had and she wasn't sure, instead of winging it, like most salespeople do, she said she would find out and get back to us. Everything she promised came through. We are so happy with our choice.
My experience at Patio Kits Direct was different. I walked into the Corona store not knowing what to expect. Honestly, I was expecting the "salesman hustle" or the type of service that, unfortunately, you receive at the big box stores. But this was different. The office staff directed me to the showroom and told me that they would get someone to help me. Katie then showed up and introduced herself, ready to help. She was very friendly and thorough and was able to answer most of my questions. The questions that she could not answer were not a problem; she immediately found someone who could answer.
I ordered a kit and delivery was as promised. There was one small issue but that was the factory problem (mechanical) not Patio Direct's problem.
Installation was a breeze and I am in the process of buying two more kits. I have been into the office a couple of times since then for technical questions and everyone is pleasant and helpful.
Overall, a great experience. I have recommended them to my friends.read more
I love my patio! It is beautiful and provides the extra shade we needed living in Houston. Katie, in customer service, was great to work with and we appreciate her taking the time to answer all questions. Price was very reasonable- worth every penny! Installation took a while for my husband and father, but it turned out better than expected.
Just want to give our experience with patio kits direct. We were in the market for a patio cover and my boyfriend is in construction. He wanted to build it himself. We reached out and dealt with Katie. She was very nice and invited us up to there showroom in corona. It was great to see the product up close and Katie was great. She helped us order and set up the pick up from Anaheim. We picked it up and she was still supportive when we had a couple questions. It turned out great. (Couple minor errors due to my boyfriend but don’t tell him I said that.lol). All and all the experience went great and I’d definitely recommend them to our friends. Definitely see why they have a great reputation!read more
I’m going to make this real quick. I’m not the best at putting things together or to even know where to start but I enjoy DIY projects. A friend referred me to Patio Kits Direct and I couldn’t of been happier. They walked me through the process and the Patio turned out awesome. If you are even thinking about getting a patio cover and doing it yourself I suggest calling them. They were helpful and even sent me a part I broke. No charge! A company that stands behind their product and helping after the sale means the world to me in this day and age.read more
“I live in north Texas and was looking online for a patio Cover Kit or sorts. I ran across patio kits direct.
I used there 3D designer tool and was blown away.
After designing my patio I called them and they help me finalize the details. It wasn’t 2 weeks before I received my new kit delivered right to my driveway. We start building this weekend and can’t wait!
We are so excited. Great company to work with!read more
Patio Kits Direct has been great to work with. Especially Andrew who has reached out to me several times to answer questions. They have answered all my questions and helped me feel at ease with ordering my patio kit through them. The process is easy, the product looks great. I've used the online design tool so that I can see what options look like on my patio kit. I can't wait to start building my dream patio cover. Will upload a photo of my completed project when done.read more
I could not be more impressed with the quality of product and how easy it was to build! Kyle and Jamie were a joy to work with. They answered all of my questions extremely quickly. I am one to do my research very thoroughly and PKD had the best overall product at the best pricing! Win Win! Give them a shot you will be happy you did.
This company really goes beyond customer service and shows true integrity in making sure that you're taken care of. The amount of knowledge they have on their alumawood covers is outstanding. Would recommend to anyone looking to put a cover up themselves!
Solid company. Really nice product and very nice people. I stopped by there Showroom in Corona and was greeted by Katie. She showed me the different patio cover options and seemed knowledgeable about the product which made a selection much easier. Thanks guys for your help...