The main person I went through was Andrew and I cannot give this dude more props. Great company as well. When I started looking at these kits, I knew nothing about headers, facia, pans, etc. Andrew spent hours talking to me on the phone and going over engineering drawings to ensure I was up to code. I wound up with a steel C beam that was inserted into the 18ft header beam and two posts. Even... when the directions weren't clear, I always got a call back and a good explanation of the procedures. If you're looking for a DIY project, can measure and have some knowledge of tools I can't recommend these guys enough. Very pleased.read more
Really disappointed with the lack of communication. Instructions are terrible. Comes with at least ten different screws and only on certain parts of the instructions can you find out a couple screws to use. The instructions need a huge revamp. As far as communication goes, I had questions about the “header” and “screws”, I called twice and was told I would get a call back. That call never... came. A day earlier I left an email and it’s been four days with no reply. Basically put it together the way I thought would be best. Luckily my father who has an extensive carpentry background was able to help guide the way. He tossed the instructions and said it looked like a 6 year old wrote them. Pretty expensive gamble, but product is legit and if you can figure it out then I’d say it’s worth it. Moment they got my money, all communication was out the door.read more
So we bought two patio kits from Patiokitsdirect. First off, Andrew P. was awesome. Our kits were unique and we changed dimensions a few times and Andrew kept up the entire time. We chose to pick up our shipment in Sacramento to save some money, and when I texted Andrew at pickup with questions he was right on it! The price is great, delivery and service great. Once I install I'll leave another... review but so far I definitely give Patiokitsdirect five stars!read more
I would recommend Patio Kits Direct to anyone looking to DIY build an Alumawood Patio Cover. We saved over $10k building it ourselves. Its so easy to do. Deena was awesome. Answered all of our questions both email and phone. Even went a step further for preparing plans and documents to submit for a building permit. She even gave us a military discount and thanked me for my service. The kits come... complete with everything you need to install. Our kit was a 13' x 56.6' cover. Took us three weekends to build with two people. It took a little longer due to the local building departments requirements and inspections before we could attach to the home. Very simple and very affordable. Very pleased with the outcome. Gonna enjoy this patio cover for many years to come. Thank to Deena and Patio Kits Direct.read more
I worked with Deena through the entire process and she was awesome to work with. I had a few questions along the way and I was treated professionally and kindly. I was also very surprised to get answers on the weekend. The patio cover exceeded my expectations and I have received awesome compliments from friends and neighbors. I have a couple of neighbors who have also worked with Patio Kits... Direct and they are equally as happy.read more
We absolutely LOVE our new patio cover. We were going to build our own patio cover of redwood, but once I did some research into the alumawood there was no comparing. The install went fairly smooth, the instructions they give you are not the clearest or detailed, but after sitting down and going through step by step before putting it up we got it figured out. Would like to see clearer more... detailed instructions. Deena was amazing to work with. She was able to answer all the questions that arose immediately via email or phone. She was very kind and willing to help in any way she could. Great customer service. Turn around time was quick! We couldn't be more happy with our new patio cover for our new house.read more
Almost done with 14X24X9 foot patio. From the moment I walked in the Main office every thing went smooth. With in minutes my order was verified and sent to the warehouse to be made. In about a week I picked up ALL the materials. The next three days my wife and myself installed the patio. Everything went together with ease. Only problem was the instructions need to updated and all the bags of... screws need to be labeled, other wise is was good experience with this company and I wall use them again.read more
Deena was extremely helpful and very knowledgeable on the service she provided, no questions went unanswered. We had been looking for months to make the purchase and Deena was recommended to us by a friend, so glad we decided to go with her. She was so patient with us, didn't try to hurry us up or get frustrated that we couldn't make up or minds on the colors or style. Our measurements were a bit... off but she figured it out for us and it fit perfect. She kept me updated with emails and made sure we were satisfied with our purchase. Our patio is beautiful and exactly what we were looking for, Thank You so much! We'll definitely be back for our next project.read more
Katie was the most helpful. Our patio is beautiful and everything we wanted. We took months to make the purchase and Katie was patient with us and never pushy. If there was a question we had and she wasn't sure, instead of winging it, like most salespeople do, she said she would find out and get back to us. Everything she promised came through. We are so happy with our choice.
My experience at Patio Kits Direct was different. I walked into the Corona store not knowing what to expect. Honestly, I was expecting the "salesman hustle" or the type of service that, unfortunately, you receive at the big box stores. But this was different. The office staff directed me to the showroom and told me that they would get someone to help me. Katie then showed up and introduced... herself, ready to help. She was very friendly and thorough and was able to answer most of my questions. The questions that she could not answer were not a problem; she immediately found someone who could answer.
I ordered a kit and delivery was as promised. There was one small issue but that was the factory problem (mechanical) not Patio Direct's problem.
Installation was a breeze and I am in the process of buying two more kits. I have been into the office a couple of times since then for technical questions and everyone is pleasant and helpful.
Overall, a great experience. I have recommended them to my friends.read more
I love my patio! It is beautiful and provides the extra shade we needed living in Houston. Katie, in customer service, was great to work with and we appreciate her taking the time to answer all questions. Price was very reasonable- worth every penny! Installation took a while for my husband and father, but it turned out better than expected.
Just want to give our experience with patio kits direct. We were in the market for a patio cover and my boyfriend is in construction. He wanted to build it himself. We reached out and dealt with Katie. She was very nice and invited us up to there showroom in corona. It was great to see the product up close and Katie was great. She helped us order and set up the pick up from Anaheim. We... picked it up and she was still supportive when we had a couple questions. It turned out great. (Couple minor errors due to my boyfriend but don’t tell him I said that.lol). All and all the experience went great and I’d definitely recommend them to our friends. Definitely see why they have a great reputation!read more
I’m going to make this real quick. I’m not the best at putting things together or to even know where to start but I enjoy DIY projects. A friend referred me to Patio Kits Direct and I couldn’t of been happier. They walked me through the process and the Patio turned out awesome. If you are even thinking about getting a patio cover and doing it yourself I suggest calling them. They were... helpful and even sent me a part I broke. No charge! A company that stands behind their product and helping after the sale means the world to me in this day and age.read more
“I live in north Texas and was looking online for a patio Cover Kit or sorts. I ran across patio kits direct.
I used there 3D designer tool and was blown away.
After designing my patio I called them and they help me finalize the details. It wasn’t 2 weeks before I received my new kit delivered right to my driveway. We start building this weekend and can’t wait!
We are so excited. ... Great company to work with!read more
Patio Kits Direct has been great to work with. Especially Andrew who has reached out to me several times to answer questions. They have answered all my questions and helped me feel at ease with ordering my patio kit through them. The process is easy, the product looks great. I've used the online design tool so that I can see what options look like on my patio kit. I can't wait to start... building my dream patio cover. Will upload a photo of my completed project when done.
Update: Finished patio kit and very pleased with the end results. It was a little more challenging that I originally thought but I had some tricky parts to my patio. One of my boxes was damaged in shipping and staff at PatioKitsDirect was awesome and re-ordered and shipped replacement parts as fast as they could. Had some questions while building the patio but staff was very helpful in answering these questions. Overall very satisfied and would recommend going this route as you save quite a bit of money doing it this way.read more
I could not be more impressed with the quality of product and how easy it was to build! Kyle and Jamie were a joy to work with. They answered all of my questions extremely quickly. I am one to do my research very thoroughly and PKD had the best overall product at the best pricing! Win Win! Give them a shot you will be happy you did.
This company really goes beyond customer service and shows true integrity in making sure that you're taken care of. The amount of knowledge they have on their alumawood covers is outstanding. Would recommend to anyone looking to put a cover up themselves!
Solid company. Really nice product and very nice people. I stopped by there Showroom in Corona and was greeted by Katie. She showed me the different patio cover options and seemed knowledgeable about the product which made a selection much easier. Thanks guys for your help...